How to return an unwanted item.
We want you to be satisfied with your purchase from us and therefore we offer a 30 days money-back guarantee. This guarantee gives you the possibility to touch and feel the product before you decide if you want to keep it.
If you for any reason decide to return the item to us you simply send us an e-mail to : firstname.lastname@example.org. Make sure to state your order number in the e-mail and also on, preferable outside of the shipment back to us.
This e-mail should be sent within 30 days from the date of sale. All we ask is that the product has not been opened or used and that it is in the same condition you received it. Risk of returned products to ourselves is yours until we receive the product back.
Returning defective or damaged items.
In case of a product that is defective, damaged or dispatched wrongly, then we offer a replacement or a refund. For this to happen we need you (the customer) to contact us by email at: email@example.com with the following details:
• The order number of the item you want to return
• Product details including the reason for return
• Confirmation off delivery name and address
• What you require from us, exchange of an item, replacement of item or refund.
Please note: Products returned by you because of a defect will be refunded in full or replaced or exchanged at our discretion. Risk of returned products to ourselves is yours until we receive the product back.
We try to ensure the products listed on our site are always in stock so we can ship them the same or next business day. In the very rare circumstances where a product is not in stock (this will only happen if there is a mistake on our system), we will contact you with an expected delivery time and you also always have the option for a full refund.
Cancelling or Changing an Order
If you changed your mind and want to cancel your order you should reply to your order confirmation e-mail and let us know that you want to cancel the order. In cases the order already been shipped out you can use our 30 days money-back guarantee and return the item to us without any expense for you.